Recently, Cisco announced important innovations in Webex to help companies achieve seamless collaboration and improve the experience of employees and customers.

Cisco Webex has a rich history of helping employees innovate and maintain efficient development. Since the outbreak of the epidemic, Cisco Webex has become an indispensable communication platform. It supports the sustained and stable development of enterprises. It also supports the government's remote leadership work, helps doctors safely diagnose and treat patients, and assists educators and students in completing remote teaching.

The release of these innovations conforms to the general trend of the post-epidemic era: companies all over the world are preparing for a "hybrid" future work model, which allows employees to switch between office work and remote work more alternately. To this end, a clear blueprint was drawn up, predicting the use of technology to help customers realize the future in a timely manner, and create a more inclusive world for all. These innovations include:

The new Cisco Webex

The new Cisco Webex launched this time provides a single safe space for maintaining connections and completing tasks: making calls, talking, and sending messages can all be implemented in the same application. The more than 50 innovations announced this time cover three areas: seamless collaboration, intelligent hybrid work experience and intelligent customer experience, all of which are based on Cisco's reliable security and privacy protection. The new features currently available include:

• Noise cancellation and speech enhancement

• Transcript and subtitle display

• Priorities and action items

• Enhanced video layout and Cisco Webex Huddle (for spontaneous meetings once every time)

• Integrate new information and call functions that support artificial intelligence to help you focus on the most important things

• New analysis capabilities (insights and analysis powered by Cisco Webex Graph) provide individuals, teams, and organizations with highly personalized insights and actionable recommendations.

Cisco also announced real-time translation in 9 different languages, including simplified Chinese, including gesture control and immersive sharing capabilities using body motion recognition. These features will be launched in the next few months.

The new Webex device

A series of new devices, as well as Cisco's other smart product portfolio, will provide you with a seamless, smart experience, whether you are at home or in the office. These include:

• Cisco Webex Desk Camera: Equipped with smart features, such as facial recognition and occupancy indicators, Cisco Webex Desk Camera is very suitable for home or office. You can now mute or unmute the microphone with a simple gesture, which is a feature created by the manufacturer and cannot be achieved by other USB cameras.

• Preview-Cisco Webex Desk Hub: With many companies rethinking and reconfiguring their office space, returning to the office may mean more replacement rotations. The new Cisco Webex Desk Hub makes it easy to make any available desktop your personal space. These new devices are powerful enough to achieve the best video conferencing and mobile phone calls, while allowing you to connect to all the devices you trust, such as your cameras, headsets, monitors, laptops and mobile devices. The Cisco Cisco Webex Desk Hub allows you to reserve a desktop through a laptop, door card or mobile phone to verify your identity. Cisco Webex Desk Hub is not a simple device for sharing novelty that you have; it is transformed for a truly new way of working.

• Preview-Cisco Webex Desk: Actually Webex Desk Pro, Cisco Webex Desk allows you to use slides or videos as a background to attract the audience. We call it an "immersive presenter." Supports you to achieve connected meetings, co-create and maintain efficient work, etc., so as to optimize your office experience. It integrates many intelligent functions, such as noise cancellation, virtual background and facial recognition, at a very competitive price. It can be used as the main display, and can also be used to connect to any conference service. The product is equipped with high-quality cameras, microphones and speakers, it is very simple to install, without IT or technical knowledge, you can get up and running in minutes.

Cisco Webex Application Center and Ecosystem

The Cisco Webex Application Center makes it easy for users to find and use integrated functions in the Cisco Webex message space. Soon users will be able to experience the same functions in Cisco Webex meetings. It is also very useful for IT managers who wish to integrate locally across the company. Box, Dropbox, Salesforce, ServiceNow, MIRO, Mural, etc.

The new function of the contact center: to promote the intelligent customer experience

The new Cisco Webex contact center provides powerful new features for enterprises, customers and agents. Now, businesses of all sizes (even the smallest contact centers) can be as robust as a cloud contact center with thousands of agents in one day.

Jeetu Patel, Cisco’s senior vice president and general manager of the Security and Applications Division, said: “Cisco is committed to promoting an inclusive future, and collaboration technology plays a key role in balancing the competitive environment, so that everyone, regardless of geographic location, language And personality types can participate in the global economy. This is why we need to provide a Cisco Webex experience that is 10 times more optimized than face-to-face communication, and we also need to increase the experience of face-to-face communication by 10 times. Cisco Webex helps people achieve this In order to transform to a hybrid office model, it reduces the restrictions on the geographic location of personnel when recruiting, opens up the global economy, and gives people more opportunities. Our team is passionate about this vision and pours this enthusiasm into every creation we create A product, every line of code we write, and every new feature we design."