Technical Cases

Service support

Cisco’s technical support is powerful. For all sorts of customers and organizations, Cisco can provide the smartest solutions and flexible services. There are various technical cases and examples below that you can read and learn.

Cisco Customer Case Studies

Region	Technology	Vertical Industries	Company Size	Title
European Markets	Voice	Financial Services	1000+	Collaboration Boosts Productivity for Generali Group
US and Canada	Content Networking	Manufacturing	1000+	IBSG: Tide Dry Cleaners (Procter & Gamble) Success Story
Asia Pacific	Content Networking	Service Provider	1000+	Oriental Cable Network Success Story
US and Canada	Content Networking	Transportation	1000+	Bombardier: Railway Transportation: An Industry Transformed
US and Canada	Content Networking	Manufacturing	1000+	Virtual Experts Smooth Transition for Procter & Gamble Expats
Emerging Markets	Security	Government	20-99	Protecting the Past and Defining the Future
US and Canada	Network Management	Manufacturing	1000+	Managing the CiscoLive 2009 Network
Asia Pacific	Optical	Service Provider	1000+	China Unicom's High-Capacity Optical Network Underpins Beijing Olympics
US and Canada	Wireless and Mobility	Government	500-999	Spokane Public Facilities District Case Study
US and Canada	Wireless and Mobility	Education	1000+	Leading University Transforms Education
US and Canada	Voice	Education	100-499	School District Provides Multicampus High-Speed Wireless
US and Canada	Wireless and Mobility	Education	100-499	School District Provides Multicampus High-Speed Wireless
US and Canada	Wireless and Mobility	Education	1000+	University Leads the Way in Media-Rich Mobility
US and Canada	Wireless and Mobility	Healthcare	1000+	Healthcare Provider Expands Nursing Home Mobility
European Markets	Content Networking	Energy, Utilities	1000+	Endesa Pilots a New Paradigm in Telecontrol Networks
European Markets	Content Networking	Government	1000+	EDMER and Turkey Ministry of National Education (MoNE) Engagement Snapshot
Asia Pacific	Content Networking	Service Provider	1000+	Shanghai Media Group Partners with Cisco on Digital Media Transformation Initiative
US and Canada	Security	Government	1000+	Connecting First Responders - Video
Emerging Markets	Content Networking	Government	1000+	Saudi Arabia Invests US$70 Billion in Economic Cities Project
Emerging Markets	Content Networking	Healthcare	1000+	Kayseri EA Hospital Connects Health Information to Physicians and Nurses in Turkey E-Government Research and Application Center Pilot
Emerging Markets	Content Networking	Retail	1000+	Virtual Clustering and Collaboration Transform Turkey's Textile and Value Chain
Emerging Markets	Voice	Agriculture, Mining, Construction	20-99	Agribusiness Integrates Communications
Asia Pacific	Conferencing	Business Services	43484	Web Meetings Allow Firm to Establish Global
US and Canada	Conferencing	Education	100-499	Podcast Case Study
US and Canada	Conferencing	Business Services	1000+	Podcast Case Study
US and Canada	Conferencing	Education	100-499	Podcast Case Study
US and Canada	Conferencing	Education	20-99	Podcast Case Study
Asia Pacific	Conferencing	Financial Services	20-99	Firm Qualifies More Client Leads with Online Meetings
Asia Pacific	Conferencing	Business Services	20-99	Firm Transforms Global Customer Support with Online Meetings
Asia Pacific	Conferencing	Healthcare	1000+	Pharmaceutical Company Boosts Productivity with Web Meetings
Asia Pacific	Conferencing	Education	1000+	Japanese Telemedicine Gains Momentum with Virtual Meetings
Asia Pacific	Conferencing	Healthcare	43484	Healthcare Network Uses Online Meetings to Connect Providers
US and Canada	Conferencing	Education	20-99	Teachers Boost Test Scores with Virtual Tutoring (WebEx)
US and Canada	Conferencing	Healthcare	1000+	Web Conferencing Drives Efficiency for Healthcare Technology Firm
European Markets	Conferencing	Healthcare	1000+	Second Opinion Consultation Takes Place Online Using WebEx
US and Canada	Conferencing	Education	20-99	High School Expands Learning Opportunities by Going Online
Emerging Markets	Conferencing	Insurance	1000+	Insurer Improves Agent Training and Gains Competitive Advantage
US and Canada	Conferencing	Government	1000+	Public Agency Leads Green Movement by Taking Business Online - Video
US and Canada	Conferencing	Healthcare	100-499	Eye Care Software Provider Sees Training Surge
US and Canada	Conferencing	Education	1000+	University Cuts $1 Million in Annual Travel Costs
US and Canada	Conferencing	Manufacturing	1000+	New B2C Launch Strategy Delivers Extraordinary Sales
European Markets	Conferencing	Education	1000+	Online Meetings Offer Eco-Charity Greener Way to Work
US and Canada	Conferencing	Business Services	1000+	Online Meetings Spur Growth at Software
US and Canada	Conferencing	Healthcare	100-499	State Agency Turns to Online Training in Face of Budget Cuts
US and Canada	Conferencing	Financial Services	20-99	Software Developer Avoids Planes, Experiences Profit Gains
European Markets	Conferencing	Education	1000+	University Reaches More Students Online, Spending Less
European Markets	Conferencing	Education	100-499	Case Study: International HIV/Aids Alliance ( WebEx)
European Markets	Content Networking	Transportation	1000+	Cisco IBSG Helps Swiss Post Boost Salesforce Effectiveness
US and Canada	Voice	Education	500-999	Community Safety Means Integrated Collaboration - Video
European Markets	Content Networking	Retail	1000+	Heineken Extends Brand Equity with First "Experience Store"
European Markets	Data Center, Virtualization	Financial Services	500-999	Online Bank Secures Future Leadership
US and Canada	Wireless and Mobility	Government	1000+	Enhancing Citizen Safety: Missouri Public Safety Integrates Communications - Video
US and Canada	Security	Government	1000+	Enhancing Citizen Safety: Missouri Public Safety Integrates Communications - Video
US and Canada	Conferencing	Education	20-99	National Environmental Education Foundation (WebEx)
US and Canada	Data Center, Virtualization	Manufacturing	1000+	Technology Company Accelerates its Journey to Cloud Computing
US and Canada	Data Center, Virtualization	Manufacturing	1000+	Technology Company Achieves RISC-to-Intel x86 Migration
European Markets	Server	Education	1000+	TU Berlin uses Cisco UCS to lay foundations for cloud infrastructure
European Markets	Server Data Center, Virtualization	Transportation	1000+	Galliker builds next-generation Cisco Data Center, Virtualization
European Markets	Server	Service Provider	100-499	Hosting Provider Implements Agile Infrastructure
European Markets	Data Center, Virtualization	Service Provider	100-499	Service provider can predict costs to the penny
European Markets	Server	Technology	1000+	Thales launches Cisco Unified Computing System
US and Canada	Data Center, Virtualization	Government	1000+	California Department of Water Resources Collaborates Securely with Outside Organization
US and Canada	Data Center, Virtualization	Government	1000+	City of St. Paul Centralizes Storage to Reduce Costs
European Markets	Server	Service Provider	20-99	KYBERNETIKA
US and Canada	Data Center, Virtualization	Healthcare	1000+	CareCore National Cures Growing Pains with Private and Public Cloud
European Markets	Data Center, Virtualization	Service Provider	1000+	LLB in Germany Automates Data Storage with Unified Fabric
US and Canada	Server Data Center, Virtualization	Hospitality	100-499	JW Marriott Transforms Guest Experience Through Technology
US and Canada	Server	Healthcare	100-499	MDI: Equipped for Success with Healthcare Technology Solutions on Cisco UCS, VMware, and NetApp
US and Canada	Server Data Center, Virtualization	Technology	100-499	Walz Group Moves to Private Cloud
US and Canada	Data Center, Virtualization	Financial Services	1000+	Jack Henry Associates Improves Business Continuity
US and Canada	Server Data Center, Virtualization	Transportation	1000+	Break Infrastructure Barriers With Cisco UCS - Video
US and Canada	Server Data Center, Virtualization	Entertainment, Media	1000+	Arena Provides Great Guest Experience and Maximizes Revenues
Asia Pacific	Data Center, Virtualization	Financial Services	1000+	SeABank, Vietnam, Improves Customer Service and Expands Operations
European Markets	Data Center, Virtualization	Financial Services	1000+	SNS Reaal, Netherlands, Accelerates Telework with Cisco WAAS Mobile
European Markets	Data Center, Virtualization	Technology	43484	Atlanta Technology Optimizes Infrastructure
US and Canada	Data Center, Virtualization	Education	1000+	Apollo Group, Inc. Creates Highly Scalable Architecture with Nexus Platform
US and Canada	Server	Financial Services	100-499	Princeton Insurance Increases Flexibility, Strengthens Competitive Edge with Private Cloud
US and Canada	Server	Education	1000+	School District Provides Next-Generation Learning to Students
Greater China	Server Data Center, Virtualization	Education	1000+	The Chinese University of Hong Kong transforms their IT infrastructure with Cisco Data Center Business Advantage Architecture
Greater China	Server Data Center, Virtualization	Education	1000+	The Chinese University of Hong Kong transforms their IT infrastructure with Cisco Data Center Business Advantage Architecture
US and Canada	Server	Government	1000+	City of Mesa Streamlines Data Center, Virtualization Operation to Improve Services
US and Canada	Data Center, Virtualization	Service Provider	20-99	Cervalis Builds High Performance Data Center, Virtualization with Nexus Platform
European Markets	Data Center, Virtualization	Financial Services	1000+	UBS, Global Financial Services Leader, Migrates to Next-Gen Application Delivery
US and Canada	Data Center, Virtualization	Service Provider	100-499	OpSource Builds Secure Public Cloud for Mission-Critical Applications
US and Canada	Server	Service Provider	1000+	Hay Group and IPR International jointly built private cloud services on Cisco UCS
US and Canada	Data Center, Virtualization	Healthcare	1000+	Wellmont Health System Prepares for More Physician Order Entry
US and Canada	Storage	Healthcare	1000+	Wellmont Health System Prepares for More Physician Order Entry
US and Canada	Server Data Center, Virtualization	Healthcare	1000+	Healthcare Company Accelerates Deployment of New Services
US and Canada	Storage	Healthcare	1000+	Healthcare Company Accelerates Deployment of New Services
European Markets	Server	Entertainment, Media	1000+	Mediapro Grows Revenue from Internet Streaming
US and Canada	Server	Technology	20-99	LaSalle Solutions moved its mission-critical asset management service to Unified Computing System C-Series Servers.
US and Canada	Server Data Center, Virtualization	Technology	1000+	NetApp Builds Highly Scalable Testing Cloud
US and Canada	Data Center, Virtualization	Technology	1000+	NetApp Virtualizes Data Center, Virtualization Applications
US and Canada	Server Data Center, Virtualization	Government	1000+	State of New Mexico created a secure multitenant environment with Unified Computing System and Nexus platform - Video
US and Canada	Server Data Center, Virtualization	Entertainment, Media	1000+	Tribune Company transforms business with Data Center, Virtualization Business Advantage - Video
US and Canada	Data Center, Virtualization	Manufacturing	1000+	Improving Solution Performance - Video
Emerging Markets	Data Center, Virtualization	Financial Services	1000+	Using Data Center, Virtualization to Accelerate Growth
Emerging Markets	Switching	Financial Services	1000+	Using Data Center, Virtualization to Accelerate Growth
Emerging Markets	Security	Financial Services	1000+	Integrating Banking Operations
Emerging Markets	Network Management	Manufacturing	100-499	Stationery Firm Improves Customer Service
Emerging Markets	Voice	Manufacturing	100-499	Stationery Firm Improves Customer Service
Emerging Markets	Network Management	Retail	1000+	Investing in the Future without Capital Expenditure
Emerging Markets	Voice	Retail	1000+	Investing in the Future without Capital Expenditure
Emerging Markets	Routing	Hospitality	100-499	Events Organizer Modernizes for Growth
Emerging Markets	Switching	Hospitality	100-499	Events Organizer Modernizes for Growth
Emerging Markets	Data Center, Virtualization	Service Provider	1000+	Saudi Telecom Company
Emerging Markets	Network Management	Education	1000+	Bringing Educational Excellence
Emerging Markets	Routing	Education	1000+	Bringing Educational Excellence
Emerging Markets	Security	Education	1000+	Bringing Educational Excellence
Emerging Markets	Switching	Healthcare	500-999	Delivering Smarter, More Effective Healthcare
Emerging Markets	Wireless and Mobility	Healthcare	500-999	Delivering Smarter, More Effective Healthcare
Emerging Markets	Network Management	Education	500-999	New University Manages Rapid Growth
Emerging Markets	Voice	Education	500-999	New University Manages Rapid Growth
Emerging Markets	Network Management	Retail	1000+	Retailer Prepared for Market Expansion
Emerging Markets	Unified Communications	Entertainment, Media	500-999	Building Services Around Guests and Spectators
Emerging Markets	Wireless and Mobility	Healthcare	1000+	Medical City Prioritizes Network Security
Emerging Markets	Routing	Financial Services	1000+	IP Video Surveillance Improves Bank Efficiency
Emerging Markets	VPN Services	Healthcare	100-499	Building Borderless Networks
Emerging Markets	Switching	Healthcare	100-499	Building Borderless Networks
Emerging Markets	Data Center	Service Provider	1000+	New data centre platform gears mobile operator for future
Emerging Markets	Unified Communications	Healthcare	1000+	Accelerating e-Health and Telemedicine
Emerging Markets	Unified Communications	Manufacturing	1000+	Cisco Collaboration Solutions provides TASNEE with oasis of financial and operational advantages.
Emerging Markets	Security	Retail	100-499	Retailer Modernizes Communications
Emerging Markets	Unified Communications	Hospitality	100-499	South African Hospitality Supplier Upgrades Call Handling